August 26, 2009
To Whom It May Concern,
After more than a decade of purchasing our specialty gases from one particular vendor, we began to have concerns about the service we were receiving as a loyal customer and felt that we needed to begin looking for a new vendor. Our manufacturing capabilities and production schedule can be severely affected by any disruption in the supply of the gasses necessary to run our laser cutting machines, and therefore, service is at least as important to us as the cost.
Just over a year ago, we made the transition to Maine Oxy as our vendor for gases, and I would certainly recommend this move to any company that requires responsive service, reliability and competitive pricing. John Conrad has been very attentive from the first quote, visit and then first delivery to ensure that we were receiving the service that we expected and were promised. I have found both the inside sales representatives and the delivery drivers all very courteous and pleasant to interact with, and have had no problems when I needed an additional delivery or had issues that needed to be resolved.
Ultimately, while the gases to run our machines are inherently important for our daily production, I have many other responsibilities that demand my time and attention and I would prefer not to have to worry about our gas supply. Over the last year, Maine Oxy has helped alleviate this worry by not letting us down on delivery or letting me miss my weekly order. Once again, I will highly recommend Maine Oxy as a supplier of specialty gasses due to their superior customer service and reliability.
Nathaniel Raynes, Production Manager